SALE FAQS

PRICING 

Prices of items are subject to change on our website at any time without prior notice.  

SALES TAX
• International orders may be subject to local taxes or duties.  

PAYMENT & SECURITY

• All prices shown in US Dollars.
• We are partnered with Swipe for payment  and accept the following methods of payment: PAYPAL, VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS
• We have the right to decline any purchases that we believe may be suspicious or fraudulent.
• Billing address and shipping address must match.

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within 10 business days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If an item has arrived to your or recipient damaged, please contact us immediately and include a picture of the item showing the damage along with an email explaining the situation. We require the item to be returned to us within 10 business days from date recieved in the same condition it was recieved. Once we receive the item, we will then replace your item free of charge.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
• the item is seized by Customs or any other government agency.
• the item is sent to a country where no postal or courier service exists.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.
• the item was authorized to be sent without tracking or without insurance.

REFUND & EXCHANGE POLICY

• Most of our items are made to order and all sales are final. Therefore we will only accept returns and exchanges on a case-by-case basis.
• Returns and exchanges must first receive pre-approval, please email us at contact us
• Return shipping and insurance costs are the responsibility of the purchaser.

SPECIAL REQUESTS

Please contact us directly for enquiries and advice, including additional sizes, customizations, special orders, special shipping needs or time sensitive requests: 
contact us

SIZING

• Vena Amoris attempts to be as accurate as possible by disclosing measurements and size as accurately as possible.
• Please make sure to verify your ring size before ordering. You can use our  SIZING CHART to determine your size. 
• If you have any questions about sizing or concerns, please contact us and we will gladly help you.